Yurii Kuzemko – Medium

Yurii Kuzemko

How to Fix a Customer Experience Gone Wrong the Right Way

I’m unpacking in my permanent accommodation and getting two letters.

Jan 1

How to Fix a Customer Experience Gone Wrong the Right Way

Jan 1

How Words Can Build — or Destroy — Customer Trust

When I arrived in the UK recently, I searched for long-term accommodation. Thus, I hung around Airbnb apartments before I settled in for…

Dec 28, 2024

How Words Can Build — or Destroy — Customer Trust

Dec 28, 2024

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Why Your Customers Are Frustrated — and How to Fix It

The Best Service Is the One You Never Have to Call About

Dec 28, 2024

Why Your Customers Are Frustrated — and How to Fix It

Dec 28, 2024

The Politeness Paradox: When Great Communication Masks Poor Service

That time I was charmed by friendly reps but still ended up with a mess — proof that being nice doesn’t fix everything

Dec 25, 2024

The Politeness Paradox: When Great Communication Masks Poor Service

Dec 25, 2024

Stop Letting AI Distract You from What Really Matters

There’s so much hype about different AI tools. Some famous bloggers say these AI tools will save you dozens of hours and thousands of…

Dec 3, 2024

Stop Letting AI Distract You from What Really Matters

Dec 3, 2024

A Deep Dive into Gaming Platform Architecture: Scalability, Security, and Disaster Recovery

As software engineers, system architects, and developers, your expertise in system design and architecture principles is essential and a…

Sep 23, 2024

A Deep Dive into Gaming Platform Architecture: Scalability, Security, and Disaster Recovery

Sep 23, 2024

Why Most Startups Fail: Critical Mistakes Every Entrepreneur Should Know

People who start a startup want to build something fancy. They are usually engineers with ideas, and the only way they can express their…

Aug 7, 2024

Why Most Startups Fail: Critical Mistakes Every Entrepreneur Should Know

Aug 7, 2024

Unlock Success: The One Secret You Need to Know for Anything

Passion is temporary

Aug 1, 2024

Unlock Success: The One Secret You Need to Know for Anything

Aug 1, 2024

Shit I’m stuck

I used to easily find something I’m passionate about as the idea of making big money always motivated me. Now came the new believe that…

Feb 1, 2024

Feb 1, 2024

Published in
Long. Sweet. Valuable.

Justice is created by victims as an excuse for responsibility

There’s no abstract definition of the justice term that would describe justice in a way that going to be relevant for everyone. Justice can…

Nov 28, 2023

Justice is created by victims as an excuse for responsibility

Nov 28, 2023

Yurii Kuzemko

Yurii Kuzemko

Sharing stories of great and bad customer experiences, plus expert insights on cloud infrastructure, engineering, and SRE. Innovate, build, and thrive!

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